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How Customer Service Changes Everything

They'll never care how much you know until they know how much you care.

By Kevin GardnerPublished 5 years ago 3 min read
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In retail jobs, customer service is very important. There are so many steps and ways to provide good customer service. Customer service is where you show the customer you care about their needs and wants in a product. You have to listen to what they are saying and answer their questions. Customers have to be showed how much you care about helping them. When they see that then they will pay attention to everything you know about the products.

How to show that you care

To show your customers that you care, you have to be there. You have to give them your full attention, and that means do not do anything else when you are waiting on them. Make sure you offer the customer help, either when you see them or they approach you. If you know the customer from past shopping experiences then address them by name or ask them how past projects went.

You have to be respectful along with having a positive attitude about everything. When customers are talking to you, pay attention out of respect. When asked about your job or competitors always be positive. No one wants someone to complain all the time over stuff. Laughing and having fun at work is a good thing, but only when appropriate. It is ok to show your customers your personality. Always go the extra mile, if your customers know you went out of your way to help them then they know you care.

Why you need to provide excellent customer service

When you provide excellent customer service, it benefits your employer or your business. With excellent customer service skills, you can also receive promotions at work for putting customers first. The benefits of excellent customer service that your business receives are sales going up, public image goes up, along with repeat business from people. Satisfied customers help create a positive environment for employees, employers, and customers.

Ways to see how customer service is performing

Businesses have their own way of measuring customer service. One thing that some businesses use is customer experience management. This is used to keep track and see along with organize the relationship between customer and business. To use CEM to the full potential, you have to understand who you are serving, their needs and behavior. Then you have to identify how the interactions between customers and product and touch points. This will help you keep customers coming back. Then you have to make an emotional connection with the customers. You also have to take in customer feedback. If you do not listen to your customers then you can't fix what needs to be fixed in order to keep our customers.

The importance of customer service

When operating businesses, there are several ways to improve customer service. Customer service is what makes businesses profit. Without customers you make no money, you have to have someone who will shop or buy into whatever you have. This means that the employees that you have should make your customers their number one thing to do. They should want to take care of the customers, like they are their family, and care about them. When your employees show that then your customers will continue to come back time after time because they know that people care there.

When your employees provide excellent customer service then your sales go, up and your advertisement for your business also gets out there because you are a business that cares about the customers. There are several ways that businesses make sure they are taking care of their customers, along with which or what type of customers they will be serving. When you know who you are serving in your business then you can hire the best employees to help take care of your customers and make sure they are happy.

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